Process Improvement

Drawn from more than 40 years’ of collective experience, our process knowledge and experience enables us to project manage our cases efficiently, without compromising quality. 

In this dynamic working landscape we recognise the importance of engaging with data and technology in a meaningful way in order to continuously improve our service to clients.

Our approach to continuous improvement is systematic and rigorous.  As technology advances, we review and revisit our systems and processes, in collaboration with our clients. We employ established methodologies, used across many industry sectors, to provide our clients with tools and techniques to improve their processes. Our legal process improvement programme is targeted at some of the key issues faced by our regulator clients, including the expectation to:

  • store and move information securely; and
  • reduce investigation lead time whilst not compromising on quality of service.

Through the application of techniques such as process mapping, supported by visual controls and change management, we have achieved: 

  • secure exchange of information with our clients; and
  • measurable reductions in wasted resources.

Taken together, the above improvements have assisted our clients in meeting their regulatory objectives and compliance requirements at the same time as saving money and reducing their carbon footprint. 

 

The improvements have also helped to improve communication within complex team structures leading to greater collaboration and more opportunity to innovate. 

Nicola Hill

Partner and Head of Department

Melinka Berridge

Partner

Hannah Eales

Partner

Julie Matheson

Partner

Iain Miller

Partner

Julie Norris

Partner

Shannett Thompson

Partner

Louise Hodges

Partner and Head of Department

Jill Lorimer

Partner

Emily Carter

Partner

Adam Chapman

Partner and Head of Department

Sophie Kemp

Partner

Sarah Atkinson

Senior Associate

Naa-Adjeley Barnor

Legal Assistant

Sophie Bolzonello

Associate (Foreign Qualified Lawyer)

Razneet Cheema

Legal Assistant

Jessica Clay

Senior Associate

Alfie Cranmer

Trainee Solicitor

Ellen Crow

Legal Assistant

Jane David

Associate

Tommy Dominguez

Legal Assistant

Greg Foxsmith

Associate (Barrister)

Emily Halcrow

Legal Assistant

Emily Harman

Associate

Clare Hastie

Associate

Sian Marie Jones

Legal Assistant

Sian Jones

Associate

Charlotte Judd

Senior Associate

Amicie Knowles

Legal Assistant

Vicky Lankester

Associate

James Lloyd

Associate (Barrister)

Karlia Lykourgou

Associate (Barrister)

Mark Millin

Associate

Louise Murphy

Associate

Jim Olphert

Associate (Barrister)

Christina Orthodoxou

Associate

Claire Parry

Associate (Barrister)

Katie Richardson

Legal Assistant

Laura Ryan

Legal Counsel

Kathryn Sheridan

Associate (Barrister)

Lucinda Soon

Professional Support Lawyer

Joe Tarbert

Associate (Barrister)

Simran Tatla

Legal Assistant

Laura Vignoles

Associate (Barrister)

Lucy Williams

Legal Counsel

Sebastian Winnett

Associate (Barrister)

Michael Caplan QC

Consultant

Philip Salvesen

Associate

Sophie Mass

Associate

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