Process Improvement

Drawn from more than 40 years’ of collective experience, our process knowledge and experience enables us to project manage our cases efficiently, without compromising quality. 

In this dynamic working landscape we recognise the importance of engaging with data and technology in a meaningful way in order to continuously improve our service to clients.

Our approach to continuous improvement is systematic and rigorous.  As technology advances, we review and revisit our systems and processes, in collaboration with our clients. We employ established methodologies, used across many industry sectors, to provide our clients with tools and techniques to improve their processes. Our legal process improvement programme is targeted at some of the key issues faced by our regulator clients, including the expectation to:

• store and move information securely; and
• reduce investigation lead time whilst not compromising on quality of service.

Through the application of techniques such as process mapping, supported by visual controls and change management, we have achieved: 

• secure exchange of information with our clients; and
• measurable reductions in wasted resources.

Taken together, the above improvements have assisted our clients in meeting their regulatory objectives and compliance requirements at the same time as saving money and reducing their carbon footprint. 

The improvements have also helped to improve communication within complex team structures leading to greater collaboration and more opportunity to innovate.