Advice for Professionals

Whilst membership of professional organisations such as the Royal Institution of Chartered Surveyors (RICS) is often voluntary, once a complaint is made about a member, it is usually not possible to resign from membership until the complaint has been resolved. We advise our clients to treat every complaint made about them, to their professional body, seriously. Our clients come to us for advice knowing that we have a proven track record in proactively and collaboratively engaging with regulatory and membership bodies to secure the best possible outcome. The protection of your long-term reputation is our primary objective.

The regulatory team at Kingsley Napley specialises in advising professionals across the full spectrum of professional service sectors, including engineers before the various engineering membership bodies, surveyors before the Royal Institution of Chartered Surveyors (RICS), insurance professionals, before bodies such as the Chartered Insurance Institute (CII) and loss adjusters before the Chartered Institute of Loss Adjusters (CiLA).

Professionals in all sectors understand the importance of establishing and maintaining a reputation for skilful work, integrity and excellence in their field; membership of a professional association or regulator often brings valuable kudos and can provide reassurance to clients and colleagues that you meet the standards required for admission to the profession. In our experience, it is only when there is a complaint made against them, that professionals realise that these memberships also carry consequences: a complaint made about them can lead to an investigation into their practice and often, a damaging public declaration of professional wrong-doing.

Our regulatory team is independently and consistently top ranked by the legal directories for our work in this field.

recent work

• No further action taken by the Royal Institution of Chartered Surveyors (RICS) in respect of an allegation against a chartered surveyor that they had caused the death of a person due to a deficient inspection/report 
• Advising a chartered loss adjuster in proceedings before the Chartered Insurance Institute (CII)
• Advising a chartered surveyor in respect of an allegation of over-valuing a property in proceedings brought by the Royal Institution of Chartered Surveyors (RICS)
• Advising a chartered loss adjuster in proceedings before the Chartered Institute of Loss Adjusters (CiLA)