Charities and internal investigations
The recent investigation of nurses’ failings at Brithdir care home provides lessons for others facing regulatory review, says regulatory lawyer Lucy Williams.
On 21 August 2015, the Nursing and Midwifery Council (NMC) concluded its 81 day hearing into failings at Brithdir Care Home, the subject of the UK's biggest inquiry to date into alleged neglect.
Three nurses were struck off, a fourth was suspended for one year and a fifth nurse was given a caution order. The NMC’s Conduct and Competence Committee spoke of the serious failings of these professionals in its published determination.
The different sanctions imposed show how ‘insight’ and engagement with the regulator can make a huge difference to the outcome of a fitness to practise investigation. Tellingly the three nurses who were struck off displayed limited insight and did not attend the hearings or engage with proceedings. The Panel chair commented that one of these nurses had “attempted to deflect her personal responsibility by blaming others”, another nurse was accused of showing “a lack respect for human dignity” and the third was found to have shown “little if any insight into her failings”.
In contrast, the panel were satisfied that the one nurse who attended the hearing and provided substantial mitigation had faced up to her failings. She only received a caution order, so is free to continue working as a nurse.
The prospect of investigation by and proceedings before your regulatory body is, understandably, terrifying. However, the NMC operates a fair process designed to consider evidence and representations from all parties. I always advise clients of the importance of engaging so you can challenge allegations which you contest and show remorse and insight in relation to any allegations which you admit. The lessons from the Brithdir case surely confirm this is a sound policy.
So if you find yourself under scrutiny from the NMC, what other tip tips you can follow?
The Brithdir case shows starkly the benefits of cooperating with NMC inquiries and fitness to practise investigations. Of course, there was a certain political factor at work here whereby the regulator needed to send a message to the public and to other professionals that grave betrayals of trust will be dealt with robustly. However the clear lesson to nurses is that demonstrating to a Committee that you recognise where and why you went wrong in the past and how you would act differently in the future, can go a long way to mitigating any harsh penalty.
The author Lucy Williams, is a regulatory lawyer specialising in the healthcare sector at Kingsley Napley LLP.
This article was first published on Nursing Older People magazine.
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