Blog
From garage to unicorn – Employment law lessons for scaling tech teams
Catherine Bourne
13 February 2025
EU Data Act: Are your SaaS contracts ready for September?
The EU Data Act is set to reshape the data landscape, and while its full impact will unfold over time, some key provisions are coming into effect this September that SaaS providers need to be aware of now. Specifically, we're talking about the rules around data switching, and how they'll likely require you to update your standard terms and existing customer agreements.
20 November 2023
The UK-US Data Bridge: A Shift in Transatlantic Data Sharing
On 12 October 2023, the UK-US Data Bridge (the “Data Bridge”) came into force, transforming the way both nations handle the flow of information across their borders. In this blog we explore the position before and after the introduction of the Data Bridge, looking at the key implications, benefits and challenges associated with the transatlantic data-sharing initiative.
16 November 2023
Is your online business caught by the Online Safety Act?
The Online Safety Bill recently received Royal Assent and became law in October this year (the “Act”), at which point the Office of Communications (“Ofcom”) was granted broad powers to regulate online service providers. Essential detail concerning the legislative framework within the Act will be disclosed in the course of consultation and stakeholder engagement concerning the secondary legislation, codes of practice and guidance which will underpin the Act.
15 March 2023
SVB’s rescue is an unexpected credibility boost for the UK Science and Technology Framework
The rescue of SVB showed that the UK government not only acted decisively in relation to a critical sector for the UK economy, but in the process showed that its newest policy Framework can involve meaningful action as well as words
13 April 2022
Software support helpdesk services – key contracting principles
In our recent blog, we explored why a Framework Agreement structure is typically the most appropriate customer contracting model for IT managed services providers (“MSPs”) and IT consultancies which offer a diverse product and service offering. Whilst our initial blog focussed on the purpose and terms of the Framework Agreement itself, that document is merely the starting point, given that a Work Order is also needed to document specific terms relating to each product or service offered by an MSP or IT consultancy. A typical service offering is a dedicated software support helpdesk, usually provided to support each of the software products offered by the MSP or IT consultancy to its customers. This blog considers a handful of the key issues to bear in mind when documenting the terms of a Work Order relating to the supply of a software support helpdesk service.