Responsibilities:
- Leading by example to maintain high service standards across the team at all times
- Weekly and monthly reports (for example: First Impressions report, Moneypenny)
- Processing invoices from suppliers as required
- Meeting and greeting visitors in a polite and professional manner, monitoring the waiting times and ensuring that refreshments are arranged
- Transferring appropriate calls, messages and queries, ensuring that all calls and emails are responded to professionally and efficiently
- Monitoring a busy centralised First Impression Team inbox and switchboard
- Arranging meeting room bookings, ensure that room booking processes are adhered to and that rooms are equipped in accordance with specified requirements
- Booking and arranging travel
- Ordering stationery and appropriate items for events, such as props and flowers, liaising directly with vendors and processing the relevant invoices
- Assisting the firm’s hospitality and events teams with the organisation of events; coordinating room bookings, gathering requirements from stakeholders and assisting with catering as and when required
- Data collection and reporting as required for the First Impression Team Leader i.e. building occupancy levels
- Demonstrate ownership of maintenance of team guidance materials and best practice documentation for standard processed and operations to support knowledge sharing
- Act as an escalation point for the First Impressions team for senior stakeholders at the firm
- Ad hoc duties, as appropriate, as and when required.