Responsibilities include:
Innovation and AI strategy
- Support the development and delivery of the firm’s innovation and AI strategies.
- Translate strategic priorities into practical programmes, projects and initiatives.
- Advise senior stakeholders on innovation, emerging technology and changing client expectations.
- Promote a responsible, pragmatic and client-centred approach to innovation.
- Deputise for the Director of Innovation and Knowledge on relevant matters when required.
Product and service development
- Lead and support the development of technology-enabled products, services and internal solutions alongside the firm’s subject matter experts.
- Work with stakeholders to understand their needs and translate them into clear requirements.
- Manage product roadmaps, priorities, pilots and improvement activity.
- Gather and evaluate feedback from users, clients, subject matter experts and other stakeholders.
- Coordinate testing and quality assurance before solutions are introduced more widely.
- Monitor adoption and effectiveness, using feedback and available data to guide improvements.
- Provide realistic guidance on the capabilities and limitations of AI tools, helping teams identify the most appropriate combination of technology and process for complex work.
Client and stakeholder engagement
- Build trusted relationships with lawyers, business services teams, clients, suppliers and other external specialists.
- Support structured engagement with clients to understand their expectations and perspectives on AI-enabled legal services.
- Use client and stakeholder feedback to inform future service design and innovation priorities.
- Explain complex technology and governance matters clearly to non-technical audiences.
Responsible AI and governance
- Develop clear policies, guidance and processes that support safe and appropriate technology use.
- Promote suitable testing, human oversight and quality assurance.
- Help colleagues understand the capabilities and limitations of AI tools.
- Monitor relevant regulatory and market developments and help the firm respond appropriately
Innovation culture
- Lead and support Kairos, the firm’s framework for gathering, assessing and developing ideas.
- Facilitate workshops and collaborative sessions that support idea development and practical experimentation.
- Help create an inclusive environment in which colleagues feel confident sharing ideas, challenging existing approaches and learning from experimentation.
AI integration, adoption and training
- Identify opportunities to apply AI and technology to legal and operational workflows.
- Design and deliver firmwide and team-specific training, workshops, demonstrations and coaching, working alongside the firm’s Learning and Development specialists
- Develop accessible guidance and practical learning resources.
- Gather feedback and use it to improve training and adoption activities.
Project and relationship management
- Manage a varied portfolio of innovation and technology projects.
- Develop proportionate project plans, objectives, measures of success and reporting.
- Coordinate cross-functional teams and maintain clear communication with stakeholders.
- Manage relationships with technology providers and other external partners.
- Contribute to technology evaluations, pilot projects and supplier discussions.
- Use evidence and feedback to support decision-making and demonstrate value.
Data and eDiscovery support
- Liaise with external eDiscovery providers and internal stakeholders regarding platform use, data volumes, storage, support and cost treatment.
- Capture learning from matters and use it to refine the firm’s eDiscovery offering, internal processes and guidance.
Team contribution and leadership
- Provide day-to-day leadership and coordination across relevant innovation workstreams.
- Support and develop colleagues contributing to innovation projects.
- Encourage collaboration and knowledge sharing across teams.
- Contribute to an inclusive, supportive and constructive working environment.